Terms of Service

Last updated: 11 March 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the SignalSprint platform, website, and related services (collectively, the “Service”) provided by Powleads (“we”, “us”, “our”), trading as SignalSprint.

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree with these Terms, you must not use the Service.

2. Service Description

SignalSprint is a speed-to-lead conversion platform that helps businesses respond faster to inbound leads. The Service includes:

• Real-time intent scoring based on behavioural signals from your website visitors
• A JavaScript snippet (“Boost”) that adds dynamic widgets to your existing website
• Integration with Facebook Lead Ads and other lead sources
• Push notifications and alerts to sales teams when leads show buying intent
• A dashboard for lead management, analytics, and team performance tracking
• Dynamic widgets for lead nurturing

3. Account Terms

1. You must be at least 18 years old to use the Service.
2. You must provide accurate, complete, and current information when creating an account.
3. You are responsible for maintaining the security of your account credentials. You must not share your login details with unauthorised individuals.
4. You are responsible for all activities that occur under your account.
5. You must notify us immediately at [email protected] if you become aware of any unauthorised access to your account.
6. One person or legal entity may maintain no more than one free trial account.

4. Subscription and Billing

4.1 Free Trial

New accounts may include a 14-day free trial. No credit card is required to start the trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be suspended and your data retained for 30 days before deletion.

4.2 Paid Plans

Paid subscriptions are billed monthly in advance in pounds sterling (GBP). Prices are displayed on our pricing page and are subject to change with 30 days’ notice.

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account dashboard or by contacting us.

4.4 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access to the Service until the end of your current billing period.

4.5 Payment Processing

Payments are processed by Stripe. By providing payment information, you agree to Stripe’s terms of service. We do not store full credit card numbers on our servers.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Send unsolicited communications (spam) or misleading content
• Upload malware, viruses, or any code designed to disrupt the Service
• Attempt to gain unauthorised access to our systems or other users’ accounts
• Scrape, crawl, or use automated tools to extract data from the Service (except through provided APIs)
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use the Service to process data that you do not have the right to collect or process
• Resell, sublicense, or redistribute the Service without our written consent (except under an approved Agency plan)
• Use the Service in a manner that could damage, disable, or impair our infrastructure

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

6. Customer Obligations as Data Controllers

When you use SignalSprint to process leads and website visitor data, you act as the data controller and we act as a data processor under applicable data protection laws (including UK GDPR, EU GDPR, and CCPA). As a data controller, you are responsible for:

• Ensuring that you have a lawful basis to collect and process personal data from your leads and website visitors
• Providing a privacy policy on your website that accurately describes your data collection practices, including the use of the SignalSprint Boost snippet and any tracking technologies
• Obtaining and managing any required consent from data subjects, including cookie consent for the Boost snippet where required
• Responding to data subject access requests and other rights requests relating to your end-users
• Complying with all applicable data protection laws in the jurisdictions where you operate
• Notifying us promptly if a data subject exercises their rights in a way that requires our assistance

7. Data Processing Terms

Where we process personal data on your behalf, the following terms apply (summarising our obligations under GDPR Article 28). A full Data Processing Agreement (DPA) is available on request.

• We process personal data only on your documented instructions, including with regard to transfers outside the UK/EEA
• We ensure that persons authorised to process personal data are bound by confidentiality obligations
• We implement appropriate technical and organisational security measures
• We engage sub-processors only with your prior consent (our current sub-processor list is published in our Privacy Policy)
• We assist you in responding to data subject rights requests
• We assist you with data protection impact assessments and prior consultations with supervisory authorities where required
• We delete or return all personal data at the end of the service relationship, at your choice
• We make available all information necessary to demonstrate compliance and allow for audits

Read the full DPA at /legal/dpa, or request a counter-signed copy by emailing [email protected].

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, and documentation, is owned by or licensed to Powleads. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

8.2 Your Content

You retain ownership of all data and content you upload to the Service (“Your Content”). You grant us a limited, non-exclusive licence to use, store, and process Your Content solely to provide and improve the Service.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

1. No indirect damages. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunity, or goodwill, arising out of or related to your use of the Service.
2. Liability cap. Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to us in the 12 months immediately preceding the event giving rise to the claim.
3. Service availability. The Service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation. We will make commercially reasonable efforts to maintain uptime but accept no liability for downtime.
4. Exceptions. Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

10. Indemnification

You agree to indemnify and hold harmless Powleads and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your breach of applicable data protection laws in your capacity as a data controller
• Any third-party claims arising from your content or your end-user data

11. Termination

11.1 Termination by You

You may cancel your subscription and close your account at any time through your account settings or by emailing us. Cancellation takes effect at the end of your current billing period.

11.2 Termination by Us

We may suspend or terminate your account immediately if you breach these Terms or engage in conduct that harms other users or our business. Where reasonably practicable, we will provide prior notice.

11.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately (or at the end of your billing period for voluntary cancellation)
• You may request an export of your data within 30 days of termination
• After 30 days, we will delete your data in accordance with our retention schedule, unless retention is required by law
• Sections of these Terms that by their nature should survive termination will continue to apply, including Limitation of Liability, Indemnification, and Governing Law

12. Warranties and Disclaimers

We warrant that we will provide the Service with reasonable care and skill. Except as expressly stated in these Terms, we make no other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will meet your specific requirements or that it will generate any particular business results, including lead conversion rates or response times.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the EU, you retain the benefit of any mandatory consumer protection provisions in your country of residence.

14. Changes to These Terms

We may update these Terms from time to time. We will give you at least 30 days’ notice of any material changes by posting a notice on our website and, where you have an account, by email. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms.

If you do not agree with the changes, you may cancel your account before they take effect.

15. General Provisions

• Entire agreement. These Terms (together with our Privacy Policy and any DPA) constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is held invalid, the remaining provisions continue in full force and effect.
• No waiver. Our failure to enforce any right under these Terms does not constitute a waiver of that right.
• Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of assets.
• Force majeure. We shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or failures of third-party infrastructure.

16. Contact Us

For questions about these Terms, contact us:

• Email: [email protected]
• Website: signalsprint.io